Fix for cam/chat list not loading

Oct 21, 2005

We have just completed an update to the applet (the cam/chat list application) that should resolve the grey box issue many of our members have been experiencing.

If you have a version of java that is not compatible with ANYwebcam.com you will be prompted to upgrade.  All you have to do is accept the installation and Sun Java 1.4.2_03 will download and install.  You will be prompted twice.  Select Yes both times and the installation will start.

If you are still receiving a grey box instead of the cam/chat list after this update please check out the following link for things to check:

http://www.anywebcam.com/awc/html/lang_10000/pdf/java_documentation.pdf

If you continue to receive the grey box after trying all of above please contact us at http://support.anywebcam.com.  Please be sure to include your Settings log.  The information in this log will help us identify and troubleshoot the issue.

Your Settings Log is located in a file named Log.txt. This file is located in your AWC_Username directory. The location of this directory can vary depending on your operating system and version of java.  In most cases it is located in C:\Documents and Settings\\.
You can open the file using Notepad. Copy the contents of the file and include it in your support incident.